Managed Services

Spyders' Risk Mitigation Center is one of the largest Managed Security Services Providers in Canada

Spyders Managed Services offer clients cross-trained and certified security and network specialists that provide round the clock monitoring and management services. Our Spyders’ Risk Mitigation Centre (“The RMC”) make use of leading technologies, industry best practices and ITIL processes to monitor and manage the performance, availability and security of our client’s assets and IT environment. We’ve made the investment in training and certifying our team, refining our Operations processes and investing in the latest validated technologies so you don’t have to.

Spyders offers a number managed network and security services to meet the needs of leading organizations.

Featured Managed Services

• Managed Data Loss Prevention Services
• Managed Security Information and Event Management (SIEM)
• Managed SSL VPN services
• Managed Firewalls Services
• Managed Web Content Filtering Services
• Managed Web Application Security Services
• Managed Vulnerability Management Services
• Managed Database Security Services
• Managed Intrusion Detection Solutions (IDS) / Intrusion Prevention Solutions (IPS) Services
• Managed Wireless and Wireless Device Authentication Services
• Managed Network Performance Services
• Managed ePO and Antivirus Services

Augmented Technical Support Services

Spyders deep technical expertise enables us to provide the first line of defence for organisation’s that have recently deployed network and security solutions. Spyders’ RMC team can provide augmented support services to enable high-touch support for organizations.

Spyders’ Support Advantage

High-touch Support – Organizations do rest assured knowing they will receive quick response times and our familiarity with their environment will enable fast problem resolution and thoughtful support from our certified specialists and engineers.

Perks of Elite /Gold Status – Spyders’ status as an Elite and Gold partnerships with our technology partners provides us access to the technology vendor’s engineers not otherwise accessible through vendor helpdesks.

Broad spectrum of experience - Spyders’ engineers have years of experience across a broad spectrum enabling our team to provide troubleshooting support with integrations and other challenges.

Commitment up the chain of command – the change and incident management processes include escalation to Spyders management team to ensure a commitment to meeting our client requirements and SLA’s.